This Privacy Policy describes how MERA Butler (“we”, “us”, or “our”) handles information when you use
the MERA Butler mobile application for Android (package name com.merabutler.india) and
related services operated at https://merabutler.com and
https://appapi.merabutler.com (together, the “Service”).
1. Information we collect
Depending on how you use the Service, we may collect:
- Account information — email address and password (password is stored in hashed form on our servers).
- Voice and audio — audio you record when you use voice features (for example, push-to-talk or the system voice assistant). Audio is sent to our servers to process your request.
- Text you provide — messages, commands, and content you enter in the app.
- Contacts (on your device) — if you grant permission, the app can search contacts on your device (such as name and phone number) to help you call, message, or pay someone by voice. Contact data is used on the device and as needed to fulfill your request; we do not sell your contact list.
- Saved memories and history — facts you choose to save (for example, a default phone number or city) and conversation history linked to your account when you are signed in.
- Technical data — basic device and app information needed to operate the Service (for example, app version, operating system version, and network requests to our API). We use this to provide, secure, and improve the Service.
2. How we use information
We use the information above to:
- Provide voice assistance, open supported apps, and complete actions you ask for;
- Authenticate your account and keep your session secure;
- Store your preferences, saved memories, and history when you use those features;
- Operate, maintain, troubleshoot, and improve the Service;
- Respond to support requests and enforce our terms.
Voice and text inputs may be processed using automated systems, including AI models, to understand your request and generate a response or action. We do not use your data for third-party advertising.
3. Permissions
The Android app may request:
- Microphone — to capture voice commands;
- Contacts — to find people on your device when you ask (optional; you can deny this permission);
- Internet — to communicate with our servers;
- Notifications — for service-related alerts where enabled;
- Foreground service (microphone) — when required for ongoing voice capture on your device.
You can change permissions anytime in your device settings.
4. How we share information
We do not sell your personal information. We may share information only:
- With service providers that help us run the Service (for example, hosting and infrastructure), under contracts that require them to protect your data;
- When you ask us to interact with another app or service on your device (for example, opening a messaging or maps app);
- If required by law, regulation, legal process, or to protect rights, safety, and security;
- In connection with a merger, acquisition, or sale of assets, with notice where required by law.
5. Data retention
We keep account data, memories, and history while your account is active and as needed to provide the Service. You can delete individual saved memories in the app. When you request account deletion, we delete or anonymize your personal data within a reasonable time, except where we must retain certain records for legal, security, or backup purposes.
6. Security
We use technical and organizational measures designed to protect your information, including encrypted connections (HTTPS) between the app and our servers. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.
7. Your choices and rights
- Access and correction — you can view and update some information in the app (for example, saved memories).
- Sign out — signing out removes locally stored session credentials on your device.
- Account and data deletion — see Delete my account or email support@merabutler.com from your registered address. We process requests within 30 days.
- Permissions — revoke microphone or contacts access in Android settings; some features may not work without them.
If you are in India, you may have rights under applicable law (including the Digital Personal Data Protection Act, 2023, where it applies). Contact us to exercise those rights.
8. Children
The Service is not directed to children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
9. International processing
We operate primarily for users in India. Your information may be processed on servers located in India or other countries where we or our providers operate. We take steps designed to protect your information consistent with this policy.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Effective” date above. Continued use of the Service after changes means you accept the updated policy.
11. Contact us
For privacy questions, requests, or complaints:
Email: support@merabutler.com
Account deletion: merabutler.com/account-deletion.html
Website: https://merabutler.com